Mocs卡常见问题
How do I close my 举牌 Account?
Money deposited in books points or Scrappy Cash may be refunded to students upon graduation, withdrawal from the University or account closing. The account will be closed in accordance with University policy. At the time of account closure a $15 service fee and any other debts due to the University will be deducted from the balance. The University does not process refund checks for under $3, therefore no refunds will be 给n for balances $18 or less. A completed Account Closure Request Form must be submitted to the 举牌 Office for processing.
How do I return merchandise bought with my 举牌?
Returned merchandise purchased with the 举牌 will be credited back to the account for the amount of the return. Merchandise must be returned to the location where goods or services were purchased and returns are subject to the return policy of the vendor.
How can I deposit money on my 举牌?
A debit card account balance with Scrappy Cash can be activated by depositing funds online with a Visa or Mastercard through 得到.
也, deposits can be made in person or by mail in the form of cash or check to the UTC Bursar’s Office, 274 University Center. No interest will be paid on any balance in the 举牌 account.
Does the money on my 举牌 roll over to the next semester?
- Scrappy Cash / Book Points (Voluntary Money): Continues to roll over each semester until the student closes the account.
- Mocs Bucks : Unused balance expires after the last day of each semester
- Print Points: Unused balance expires at the end of each semester.
- Board Meals (meals at Crossroads): Unused balance expires at the end of each semester and cannot be refunded.
What do I do if my card isn’t working?
Call the 举牌 office at x2218. Note: Access to University facilities or cardholder’s account may be denied if your account is suspended by the University for administrative reasons, you deactivate your card, you withdraw/terminate from the University, or if your card's magnetic stripe/RFID chip is damaged and will not scan.
For Lost, Stolen or Found Cards:
If your card is lost or stolen, log into 得到 and mark your card lost to avoid any unauthorized usage. If a card is found please call the ID office at 423-425-2218 or mail it to 举牌 Office 615 McCallie Ave, 部门. 3964, Chattanooga, TN, 37403. To replace a lost or stolen card, a $30.00* replacement fee must first be paid to the bursar office before a replacement card can be printed. *This fee is effective 10.17.2022.
How do I know how much money is on my card?
注册 得到 to view balances, deposit money on Scrappy Cash, mark card lost/stolen, view history.
Do I need to sign up for a meal plan if I live in UTC Housing?
All freshman and sophomore campus residents are required to have a meal plan.
If I move out of UTC Housing, will my mandatory meal plan automatically be adjusted?
No, any changes to meal plans need to be addressed through the 举牌 office. Mandatory meal plans will be reviewed for reversal AFTER the 举牌 office has been notified by UTC Housing office that your Housing contract has been officially cancelled.
How do I change or cancel my meal plan?
Changes can only be made through the first two weeks of each semester by sending an email to (电子邮件保护). You can only cancel your meal plan if you move out of housing or withdraw from the university within the first four weeks of the semester. **Refunds are based off usage, if a refund applies.