MyMocsPASS Parent Instructions and 常见问题解答
学生 may grant authorization to individuals, most often to 父母 or guardians, to access certain areas of 一个学生’s record such as Financial Aid or Grades. The student must initiate the process of adding a MyMocsPASS user in MyMocsNet and granting them authorization. Please follow the steps below to complete the process.
- Set up your MyMocsPASS account
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1. Once your student has set you up as a user, you will receive 3 emails with these subject lines:
‘Step 1: Invitation Link to MyMocsPASS’
‘Step 2: Your Initial Password for MyMocsPASS’
‘Step 3: Login to MyMocsPASS’2. Open the email with ‘Step 1: Invitation Link to MyMocsPASS’ and select the invitation link to access the Login Page.
3. Open the email with ‘Step 2: Your Initial Password for MyMocsPASS’ and copy and paste the password. 选择“提交”
4. Once you have successfully entered the initial password, you will prompted to reset your password. 输入如下:
- Email Address (use the same email address your student entered for you)
- Initial Password: Enter the password from the email.
- New Password: Password must be between 8 and 16 characters. At least one numeric character is required.
- 选择“提交”.
5. Once you have entered this, you will be prompted to enter your username (email address) and new password.
这是的登录页面 MyMocsPASS. Please bookmark for your convenience.
- 更新个人资料
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1. 一旦你登录了, please review and update your Personal Information by selecting Proxy Personal Information.
Name and email address are required.
- Accessing your student's record
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After you have logged in to MyMocsPASS, on the main page, select the drop down list to view the areas you can access.
The full list of 授权 are:
返回到主页面, either select ‘首页’ or select the ‘Power C’ logo on the top left hand corner.
父母/伴侣常见问题解答
- 什么是MyMocsPASS
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MyMocsPASS is the University of Tennessee at Chattanooga’s Parent Access to Student Systems. This allows UTC 学生 to grant access to family members to view certain student information online or to speak with specific departments regarding the student. The person being granted access to the student’s information is referred to as the “proxy”. The required steps to establish user access and consent are necessary to comply with the Family Educational Rights and Privacy Act (FERPA).
- What is the Family Educational Rights and Privacy Act (FERPA)?
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FERPA is a federal law that protects the privacy of 学生 and prohibits institutions of higher education from disclosing any student information, including financial information, without the explicit authorization of the student. In accordance with the FERPA, UTC has established guidelines regarding access to and release of educational records. FERPA allows UTC to release “directory information” without the consent or knowledge of the student, unless the student has notified UTC in advance that such information is not to be released.
- How do I create an account?
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Your student must initiate the process of adding you as a user in MyMocsPASS and granting you authorization. Please ask your student to create you as a user. 学生 only need name and email address for account creation. Once your student has initiated the process, you will receive three emails to set up your account
- Can multiple accounts use the same email address?
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No. 然而, if 父母 share an email address and 一个学生 wishes to grant access to both using that address, 学生可以这样做. If this is how the student wishes to set it up, we ask that when completing the first name field, the student enters both first names (example: Mary and David). In the relationship description field, enter “父母” or “mom and dad” so that it is clear to any administrator reviewing the permissions that this email address is for multiple persons
- Can my email address be used if I have multiple 学生 at UTC?
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是的. Users are identified by e-mail address, and multiple 学生 can grant access using the same email address. This is particularly useful in the case of siblings attending UTC at the same time.
- What are the different types of information available?
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授权 包括信息 账户汇总 学生比尔 一周概览 Student 课程表 Grid 学生持有 Outstanding items that may prevent student actions 学生档案 General Student Information 学生的成绩 期中及期末成绩 成绩单 Final grades for all enrollment 经济援助(很多) 财政援助详情 大学融资计划 财政援助计划 - Why can't I see all of my student's information?
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Only the student can grant access to the different parts of their record. UTC cannot change the permission settings.
- 我忘了密码. 我如何重置它?
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If you have forgotten your password, you can either request a password reset on your own or ask your student to reset it for you.
To request a password reset yourself:
1. 去 MyMocsPASS 登录页面. Enter your email address and select the ‘Forgot Password’ link. A confirmation page will appear. 选择“关闭”
2. 检查你的邮件. You should receive 2 emails. Open the email with Subject line: ‘Password Reset for MyMocsPASS: Link’ and select the link to access the MyMocsPASS.
3. Open the email with Subject line: ‘Password Reset for MyMocsPASS: Initial Password’. Copy and paste the password. 选择“提交”.
4. Once you have successfully entered the initial password, you will prompted to reset your password.
输入如下:
- Email Address (use the same email address that your student entered for you)
- Initial Password: Enter the password from the email
- New Password: Password must be between 8 and 16 characters. At least one numeric character is required.
- 选择“提交”.
- How do I change my user email address?
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1. 登录 MyMocsPASS
2. Select Proxy Personal Information
3. Under email address, enter your new email address and select ‘Submit’
4. Once you submit, a message will appear on the screen:
- The system will send email messages to both addresses.
- The first email is sent to your old email address allowing you to cancel the request.
- The second email is sent to your new email address allowing you to validate the request.
- If the change was made in error, select the link in the first email and log in with your old email address and password.
- 如果更改正确, select the link in the second email and log in with your new email address and password.
5. An additional email with an initial password will be sent to both email addresses. Please delete this message as it is obsolete.
- How do I go back to the 首页 page of MyMocsPASS after reviewing authorizations?
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Select either '首页' or the ‘Power C’ logo on the top left hand corner. This will bring you back to the 首页 Page.
- When I log out and select the link to log in again, 我是 unable to 登录.
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因为一个技术问题, the 登录 again link is not directed to the proper 登录 page for MyMocsPASS Access. 请使用: MyMocsPASS 登录
- I did not set up MyMocsPASS account within 2 days of receiving the email. 我该怎么办??
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1. If you did not 登录 with your initial password and the invitation link within 2 days of receiving it, you will receive a 登录 screen stating ‘Your password has been disabled. Enter your e-mail address and press the “Forgot Password” button.
2. You can either ask your student to send you a password reset or you can request a password reset by selecting ‘Forgot Password’ and following the same steps as outlined above in: 我忘了密码. 我如何重置它?
- Why do I receive a message ‘Access has expired for XXXX XXXX’ after logging in?
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学生 control the access 'Stop Date' The default 'Stop Date' is 1 year from account creation. Please have your student update the ‘Stop date’ for your account in MyMocsPASS.
ONLINE PAYMENTS ON BEHALF OF YOUR STUDENT
MyMocsPASS does not authorize users to make payments on student accounts. If you call the Bursar's office or the Financial Aid office, you will need to provide the passphrase for assistance over the phone. Please have your student's UTCID and passphrase ready.
网上付款, your student must enable you as an "authorized user" in the University of Tennessee at Chattanooga Student Account Suite through MyMocsNet.
Once your student grants access, you will be able to use the following link to make payments on behalf of your student once they have authorized them to do so.